Quality Policy

The main concern of SOFIOS CONSULTANTS ENGINEERS SA management, is to provide services that meet the needs and expectations of its customers.
The Company, satisfies these requirements in accordance with its Quality Management System and the requirements of the ISO 9001: 2015 standard, providing all the necessary resources, both in logistics and human resources. At the same time, it strengthens its efforts to achieve its goals, through its commitment to continuously improving the effectiveness of the Quality Management System.
Through the Quality System, the Company attempts to match its goals with the needs and expectations of its customers, which means :

• Quality in the services its providing. In addition, the company is committed to comply with the legislation relating to the products and services that it provides
• Commitment of the management to continuously improve the quality of the products and services it provides and in general all the processes related
• Achievement of objective and business quality goals (measurable) set at Management level, after each Review, and which may however be:
  • Business Goals:
    • Increase in turnover
    • Faster delivery of the projects
    • Company personnel training
    • Minimization of the difference between precalculated project time and the time actually needed
    • Better approach of the expected project costs
  • Objectives goals:
    • Customer satisfaction growth
    • Reduction of customer complaints and noncompliances

The Company’s staff has the responsibility to correspond, assimilate and implement all of the procedures required by the Quality Management System, through their daily activities and the training provided to them by the Company.
It is also the responsibility of the Company’s Management to ensure that the Quality Policy is implemented with the purpose of constantly developing its business activity (with firm commitment to its principles), offering its customers excellent and constantly improving quality services and products.
All of the above goals (business or objective) are to be achieved and controlled through :

• frequent staff training programs
• management reviews
• internal inspections that statistically process the Quality System data and clearly define any necessary