The primary objective of SOFIOS CONSULTING ENGINEERS S.A. management is to provide high-quality engineering consulting services that meet the needs and expectations of its clients, while ensuring responsible environmental management in all its activities.
To achieve this objective, the company has established and implements an Integrated Quality and Environmental Management System in accordance with the requirements of ISO 9001:2015 and ISO 14001:2015.
The company provides the necessary infrastructure and competent personnel and is committed to the continuous improvement of the effectiveness of the Management System.
Within this framework, the company is committed to:
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Providing services that consistently meet customer requirements as well as applicable statutory and regulatory requirements
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Ensuring the accuracy, reliability and proper documentation of all study deliverables
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Meeting agreed project schedules and contractual obligations
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Enhancing the competence, technical knowledge and professional development of its personnel
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Monitoring customer satisfaction and effectively managing customer feedback and complaints
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Applying a risk-based approach to prevent errors and deviations in the services provided
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Protecting the environment through responsible environmental management of its activities
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Preventing pollution and minimizing environmental impacts where possible
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Complying with applicable environmental legislation and other relevant requirements
The company establishes and monitors measurable quality and environmental objectives, which indicatively include:
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increasing customer satisfaction
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ensuring timely delivery of studies and services
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continuous training and professional development of personnel
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minimizing deviations between planned and actual project time
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improving the accuracy of project cost estimations
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reducing customer complaints and non-conformities.
All company personnel are responsible for implementing the procedures of the Management System within the framework of their daily activities.
Management ensures the implementation of this Policy through personnel training, internal audits, management reviews and data analysis, aiming at the continuous improvement of processes and the sustainable development of the company.
This Quality and Environmental Policy is communicated to all company personnel and is available to relevant interested parties.